Money
We can guide you with practical money advice and support
If you're homeless, at risk of losing your home, or you’re struggling with your mental health, we can help with practical advice and support.
Worried about someone? Call our free helpline on 0800 567 7699 or tell us online.
Need to get help for yourself today? Call our free helpline on 0800 567 7699, we're open 24/7.
Like to know more? Email us here, you can ask for a callback.
We can help you with a range of things to do with money and benefits. We won't make judgements, and we respect your confidentiality:
- Advice on paying rent and liaising with landlords
- Debt or if you are being chased by loan sharks
- What to do if you're unable to pay for food
- Money management – advice on budgeting, rent payment, bill payment
- Benefits: how to make new claims, changes to your claim, or challenge a decision
- Putting you in touch with the right people quickly and smoothly (if you're looking for a financial advisor or debt counsellor)
Porchlight is fully committed to safeguarding the welfare of all those we support. Read more.
What are my choices to access support?
We support in a range of ways including: by phone, video call, in-person and through virtual community groups.
Porchlight's helpline is a gateway to other support with housing, mental health and wellbeing, employment and isolation.
Our staff also work with women who are homelessness, or whose homes are at risk, and facing pressures such as difficult relationships, domestic abuse or violence.
Find out more about how we supportCoronavirus update: new information and resources
We understand coronavirus is a concern for everyone, so it’s important to know you can still turn to Porchlight for help during this time.
All our services are running and have been adapted to reflect the latest government coronavirus safety guidelines.
Our team has also shared a range of practical resources on housing, mental health and wellbeing, money, employment and more. This includes coronavirus advice for if you are rough sleeping, in a hostel or living in temporary accommodation.
Find resources and information hereWe also offer a range of specialist services, including:
Family services
We work with young people and their families to help them stay safe and manage any difficulties they might be facing.
The local community can be a vital support network for people of any age. Helping young people connect more closely to theirs is a big part of what our family services do.
If you are in emotional distress
Life can get tough sometimes, but talking can help.
The Release the Pressure team in Kent is available 24/7. They provide urgent support with trained counsellors who will listen, no matter what you are going through. You can text the word KENT to 85258 or call 0800 107 0160
You can also webchat with Mental Health Matters, an independent charity, who are available 24/7.